Committee for Public Counsel Services

Receptionist

US-MA-Boston
ID
2017-1581
# of Openings
1
Posted Date
1/5/2018
Type
Regular Full-Time
Post End Date
1/19/2018
Salary
$31,000.00 - $34,000.00

Overview

AGENCY OVERVIEW 

The Committee for Public Counsel Services (CPCS) is the state agency in Massachusetts responsible for providing legal services to indigent persons in criminal and civil matters in which the law requires the appointment of counsel for any person who cannot afford to retain counsel. The agency provides representation in criminal, delinquency, youth offender, child welfare, mental health, sexually dangerous person and sex offender registry cases, as well as appeals and post-conviction cases related to those matters.

 

CPCS is an equal opportunity employer.

 

CPCS is seeking a Receptionist to work in the agency's administrative office in downtown Boston.

 

DIVERSITY AND INCLUSION MISSION STATEMENT

CPCS is committed to protecting the fundamental constitutional and human rights of its clients by providing zealous advocacy, community-oriented defense, and excellent representation.  We are dedicated to building a strong professional relationship with each of our clients, to understanding their diverse circumstances, and to meeting their needs.  In striving always to achieve those goals, CPCS embraces diversity and inclusion as core values and is steadfast in our commitment to:  (1) ensuring that CPCS staff members represent a broad range of human difference and experience; (2) providing a work climate that is respectful and that supports success; and (3) promoting the dignity and well-being of all staff members. CPCS's leadership is responsible for ensuring excellence, diversity, and inclusion. Our ability to achieve these goals depends on the efforts of all of us.

Qualifications

Qualifications and Minimum Entrance Requirements:

  • High school diploma or equivalency required.
  • At least one year of experience as a receptionist or secretary preferred. 
  • The ideal candidate should have a professional phone manner and the ability to effectively interact with the general public as well as with all levels within the organization.
  • Promptness and reliability essential. 
  • Strong organizational and detail skills necessary. 
  • Bi-lingual skills (Spanish) highly desirable. 
  • Experience with Microsoft Word and Outlook also desireable.

EEO Statement

The Committee for Public Counsel Services (CPCS) is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation as required by Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act of 1990, and other applicable federal and state statutes and organizational policies.  Applicants who have questions about equal employment opportunity or who need reasonable accommodations can contact the Director of Human Resources Management, Lisa Bacon, at lbacon@publiccounsel.net

 

Responsibilities

  • Serves CPCS’ visitors by greeting, welcoming, and directing them as necessary.
  • Notifies agency personnel of visitor arrivals.
  • Handles queries from the public and clients in-person and by phone.
  • Answers, screens and forwards incoming telephone calls to CPCS central office to appropriate departments or outside legal assistance providers or agencies.
  • Follows agency policy concerning collect calls from incarcerated clients.
  • Ensures reception area and mail station is tidy and presentable, with all necessary updated materials and/or supplies.
  • Receives, sorts and distributes daily mail/deliveries for Boston office.
  • Monitors visitor access and maintains security awareness.
  • Controls supply inventory relevant to reception and mail areas.
  • Updates records of office supplies and costs.
  • Performs other clerical receptionist duties such as scanning, electronic filing, and photocopying, as well as new GCL NAC entries.

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